A Framework for implementation of Total Quality Management in Engineering Education Institutes (EEIs)

Abstract

In current scenario engineering education institutes (EEIs) are producing engineering graduate, postgraduates and Ph.D. in a huge amount per year. Simultaneously the downgrading of quality education has been observed. Thus a need arises to identify the quality improvement factors to enhance quality of EEIs. For this purpose a study was conducted in two phases in EEIs situated in Chhattisgarh State of India. In the first phase, TQM methodology was applied to understand the engineering education institute requirements and critical success factors for enhancing quality were identified through a comprehensive literature survey and expert opinion for the
development of quality improvement framework. In the second phase, a fuzzy-Kano approach was applied for categorization of identified factors as attractive, must-be and one-dimensional. Furthermore, the fuzzy Kano model suggested that factors like Amenities, Serviceability, MIS, and Accessibility of Faculties are must-be for providing quality education while Research & Consultancy, Training & Placements, Stakeholders Satisfactions, Global Synergy and Evaluation System are attractive factors in enhancing education quality. Whereas factors like Management Responsibility, Infrastructure & Resources, Quality Enhancement cell, Industry–Institute Collaboration, AlumniAssociations and Demographic Location of Institute are one-dimensional factors whose presence increase education in proportion. This study could be useful to develop a quality improvement framework for various EEIs for enhancement their education quality standard. This would be a benefit for all the stakeholder of EEIs in many perspectives such as gaining reputation and attracting more masses to particular EEIs.